If you wish to get in touch with us, send an email to Help@zloe.se with your case.
Ordering
When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
If there is an error in the order confirmation, you must immediately contact us via e-mail to Help@zloe.se
Delivery
Our normal delivery times are 2-3 days. ATTENTION! Orders placed on weekends are sent on the following Monday at the earliest.
If delays in delivery should occur (without us notifying you of a longer delivery time) you should contact us at the e-mail address: Help@zloe.se
Prices
All prices in the store are stated in SEK and all prices include 25% VAT.
We reserve the right to price changes caused by price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.
5.1 When exercising your right of withdrawal:
In case of a possible return, please fill in the return slip you received in connection with your order. then stick on the return label and hand the package to the nearest Postnord agent.
As a customer, you pay a return cost of NOK 99. The amount will be deducted from the original amount upon refund
From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the original value of the product in the case of a used or damaged product.
5.2 The right of withdrawal does not apply if:
Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you.
Products that have the character of sealed sound or image recording and where the seal has been broken by you.
Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.
Services that have been completed and where you have expressly consented to the commencement of the service without right of withdrawal.
Goods that can quickly deteriorate, for example food.
Loose numbers of newspapers or magazines.
For more on the statutory right of withdrawal, see here .
Claims and complaints
We inspect all products before they are sent to you. Should the product still be damaged or shipped incorrectly when it arrives, we undertake, in accordance with current consumer protection legislation, to remedy the error free of charge.
The complaint must be sent immediately after the defect has been discovered.
6.1 How do you proceed with a complaint?
Any errors and defects must always be reported to Help@zloe.se, where you state your name, address, e-mail address, order number and a description of the error.
If we are unable to remedy the error or deliver a similar product, we will reimburse you for the defective product in accordance with current consumer protection legislation, We are responsible for return shipping in the case of approved complaints.
We reserve the right to deny a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
Limitation of liability
We take no responsibility for indirect damages that may occur due to the product.
We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.
Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.
Product information
We reserve the right for any typographical errors on this website and final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible.
Information about Cookies
According to the Electronic Information Act, visitors to a website for privacy purposes must be informed that cookies are being used. The information in the cookie can be used to track a user's surfing. A cookie is a small text file that the website you visit requests to be saved on your computer in order to provide access to various functions. It is possible to set your browser so that it automatically refuses cookies. More information can be found on the Swedish Post and Telecommunications Authority's website.
Personal data
By shopping at Zloe, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
Zloe is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to be able to handle your order as well as in the cases where you have requested newsletters or promotional offers - in order to be able to adapt the marketing to your individual needs.
10.1 What is personal data? Personal data is all information that can be directly or indirectly attributed to a natural person.
10.2 What data do we store? In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.
10.3 Legal Basis In connection with a purchase, your personal data is processed to complete the agreement with you. Marketing, campaigns and similar mailings take place with your consent.
10.4 What information is shared and for what purpose? 10.4.1 Payment provider
When making purchases, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud. The payment providers (payment services) we use are: Klarna, Kort.
10.4.2 Shipping company In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification. The shipping companies we cooperate with are: Postnord.
10.4.3 Newsletter If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes. We use for sending newsletters.
10.5 The Right of Access You have the right to receive extracts from all information that we hold about you. Extracts are delivered electronically in a readable format.
10.6 Right to rectification You have the right to ask us to update incorrect information or supplement information that is incomplete.
10.7 The right to be forgotten You can at any time request that the data relating to you be deleted. There are few exceptions to the right to erasure, such as if it must be kept because we have to fulfill a legal obligation (for example, according to the Accounting Act).
10.8 Responsible for data protection Zloe is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
10.9 How we protect your personal data We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner.
Changes to the General Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.
Dispute and choice of law
In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can contact the Allmänna Reklamationsnämnden, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow the decision of ARN or equivalent dispute resolution.
Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.
